Refund Policy

At Climbjoy, we are committed to providing you with the highest quality plush chalk bags crafted with the utmost care and attention to detail. Our products are backed by a 30-day warranty against defects in material or workmanship, ensuring your satisfaction and peace of mind.

Please note that as our items are hand-crafted, slight variations may occur, and while we strive to maintain consistency, we cannot guarantee identical designs. Rest assured, you'll always receive a piece of comparable value reflective of our commitment to quality.

Warranty Related Returns/Refunds:

Climbjoy stands behind the quality of our products. If you discover any defects within 30 days of purchase, we will either replace or substitute the item at our discretion.Please note that defects resulting from normal wear and tear, misuse, abuse, modifications, or negligence are not covered under this warranty.If you encounter any issues covered by our warranty, please contact us at info@climbjoy.store with a brief explanation and a photo of the problem. Our team will respond within 48-72 hours to assist you.

Non-Warranty Related Returns/Refunds:

If you're not completely satisfied with your purchase for any other reason, you can return the item to us within 14 days of the arrival date.To initiate a return, please ensure the item is unused, in its original condition, with all seals and labels intact, and in its original packaging. Contact us at info@climbjoy.store with your order number to request a return.Please note that return shipping is the responsibility of the customer. Once we receive the return package, we will inspect the items and process a full refund within 7 days.At Climbjoy, we strive to make the return process as seamless as possible for our valued customers. If you have any questions or concerns about our refund policy, please don't hesitate to reach out. Your satisfaction is our priority.

Questions about our polishould be sent to us atinfo@climbjoy.store.

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